If the gaming keyboard you have received is damaged, please contact Meetion Tech Co., LTD Customer Service immediately. Once the damage has been confirmed and assessed, we will assist you on the best course of action. Our priority is to repair, replace, or refund the item if possible. To ensure a smooth return process, please remember to keep the original packaging, provide an accurate description of the fault or damage, and attach clear photographs of the issue. Meetion excels among competitors by offering high-quality large gaming mouse pads and has gained a strong reputation in the industry. We offer a wide range of wireless keyboards to cater to different customer needs. The designs of our cordless mice involve intricate detailing, including careful consideration of seaming parts, stitching workmanship, color coordination, and needle pitch. Our commitment to providing top-notch products is unwavering. Contact us now to experience the Meetion difference!